Airlines Cargo System Solutions

InfoSky provides a complete set of solution for airlines cargo system integrating operation, management and customer service. The solution penetrates into every circle of the airlines' cargo business, supporting effectively the market, financing and operating departments of an airline in any region implementing business operation and management with the system. Through abundant system interfaces and various data exchange, the solution creates an advanced and high-efficient internal freight application platform for the airlines to help them carrying out high-quality and multi-layer customer service in a large variety of approaches.

These solutions can meet the operational and managerial demands of airlines in many respects including:

• Basic requirements of an airline
• Networking distribution
• Overall operation and management
• Production operation
• Financing and charging business
• Statistics and analysis made by the managerial officers
• Common inquiry
• System management

Composition of the Solution

Generally, the cargo system of airline comprises two parts:

Business management： Since this module is responsible for the collectivized freight operation and management of an airlines, supporting simultaneous airfreight operation and unified management of multiplied different bases, operation departments, departments and operation places and supporting the airlines to provide a large variety of customer services, it is the core of the whole airfreight system.

Data exchange:This module is used to realize the data exchange between the cargo system of the airlines and other information systems so as to fulfill the application openness of the system, integrate the business system of the airlines into the larger domestic even global air logistics system and into the supply chain management of its customers by making full use of the resources from the internal and external information system to make it an information provider as well as a beneficiary.

• 1.1 Business Management System
  • 1.1.1 InfoSecurity-Application Safety Control System

    Since the airlines cargo system is used covering a wide range of area, department and user, it makes a high requirement on the security of application. InfoSecuiry provides authority management for the users of the whole cargo system, composed by four essential authorities: menu authority, function authority, controlling range authority and operational authority for workstation. Having the knowledge of the organization structure of an airline, InfoSecurity is able to ensure that the operating personnel cannot perform operations and management that are not authorized by the airlines so as to ensure the information security of the application system and support the collectivized operation of the airlines.

  • 1.1.2 E-Cargo-Cargo E-Business System

    With E-Cargo, airlines can realize on-line electric business and cargo space distribution, informatize the distribution business of airlines, increase the distribution approaches and enhance the sale transparency of airlines and promote the space distribution of airlines guided by the tactic of efficiency management. E-Cargo supports the customer of any airlines inquiring and tracking cargo, performing flight inquiry, rate inquiry, business rules inquiry and whole-process cargo tracking through network and meets the demand of customers for self-help inquiry of cargo. Relying on E-Cargo, the freight forwarder can perform cargo delivery electrically through Website. The system also provides on-line AWB production and export & import freight AWB transmission etc. to help the users implementing the electrical delivery of exported cargo and promote their operating efficiency ultimately. The airlines can also utilize E-Cargo to issue information and conduct propaganda for themselves.

  • 1.1.3 iCargo-A New Generation of Airfreight Business Managerial System Catering to Airlines

    iCargo supports the collectivized and whole-process freight operation and management of airlines, the overall sale information management of the market centered on customer management and rate control and the information operation of import and export business and warehouse business and meets the front-line operators' requirement for business processing. The overall quality supervision function provided by iCargo enables the quality managerial staff from different bases and operational departments of the airlineS to supervise the operation process timely, accurately and roundly, which tallies with the managerial goal of Cargo2000. Although the quality management excludes the management of abnormal cargo, customer complain management, cargo plan supervision and early-warning management, it meets the supervising demand of quality control personnel and ensures the long-term standard operation of cargo business due to its unique managerial approach combining the real-time supervision of primary console and special statistics and analysis of quality control. In addition, it can generate complete statistic statements at the level of team and department to meet the demand of those grass-root managerial staff of airlines for statistical analysis.

  • 1.1.4 DSS Statistics Collecting and Analyzing System of Freight Operation

    Catering to the demands of the middle and senior managerial staff of airlines, DSS system is able to provide analysis of eight major factors, namely, production, aircraft type, freight forwarder, old shipper, cargo resource, freight flight course, cargo structure and transferred cargo etc. Since it boasts the collectivized macro analysis about the freight as well as the micro freight analysis for the root business units, it can collect the statistics and make analysis of the overall freight operation of the airlines from multiplied viewing points and levels to enable the managerial staff having an accurate knowledge of the operation condition of freight and to provide powerful support to the decision-making about the freight.

  • 1.1.5 Comprehensive Customer Service System

    With E-Cargo system, the airlines can provide their customers on-line service of Internet. However, it is necessary for them to provide other types and approaches of customer services. Comprehensive Customer Service System consists of three products that can provide three additional customer services. The first one is InfoTel (Voice Inquiry System) that offers voice inquiry service, which is used to support the shipper inquiring and tracking the cargo through telephone. The second one is InfoPub (Information Publication System) featuring the service of dynamic tracking of cargo. It supports the customer tracking the cargo dynamically through mobile phone or Email. The customer can require the system by making an order on the website to publicize the information of his cargo's state to a mobile phone number or an Email address specified as soon as any of the operations about his cargo occurs like space booking, matching, exporting, importing and collection etc. Thus the product can provide the customer accurate whole-process tracking service in time through mobile phone or Email and meet the requirement of the customer for dynamic tracking of his cargo. The last one is touch screen inquiry. InfoSky supports the airlines providing touch screen inquiry service in the business halls of its different bases to meet customers' requirement for self-help inquiry through touch screen.

• 1.2 Data Exchange Interface Platform

  Infolink is responsible for the business of data exchange, dealing with the data exchange between the cargo system and other information systems, realizing the application openness of the system and providing higher-level service for other participants from the air logistics industry.

  The data exchange service of Infolink consists of two essential parts:

  The first one is internal data exchange service. It is used to realize the data exchange between the cargo system of an airlines and other internal information systems of the airlines that have been established, and composing a logically unified entity that can be brought into fuller play by connecting all the internal information systems of the airlines. For example, it can be linked to FOC system of the company for data exchange to obtain accurate flight information in time and reduce the working load of freight department in maintaining flight information; it can also be linked to the financial settlement system of the company to transmit the bill and charge information stored in the cargo system to the financial settlement system for the purpose of promoting the efficiency and accuracy of the financing department in inputting data.

  The second part the external data exchangeIt refers to the data exchange between the cargo system of airlines and the information systems of other entities, including the data exchange of three resources:

  • The external data exchange between the airlines and other companies from the civil aviation industry: The message exchange between the airlines and other domestic airlines and airports through domestic air control administration network and TravelSky network can realize the flight comparison and promote the operation efficiency, whereas the message exchange between the airlines and foreign airlines, airports and freight forwarders through SITA network can help the airlines to realize the cooperated operation of its international business.
  • Data exchange between the airlines and the systems of its customers: The cargo system of airlines can exchange data with the business processing system of the forwarders and ERP system and supply chain management system of the shippers through Internet or special networks to promote the operation efficiency of its business as well as provide higher quality service to its customers.
  • Data exchange between the airlines and custom/quarantine system: Under the support of local custom/quarantine department, the cargo system of the airlines can exchange data with local custom/quarantine department of its base through EDI and SITA network to promote the custom passage efficiency of international cargo. In the same way, the airlines can also implement standard data exchange in time with foreign customs while following their respective requirements.

Solution Speciality

1. The solution provides a complete and integrated system.

   The airline cargo solution provided by InfoSky is an overall solution for the cargo system of airlines integrating complete functions, operation, management and customer services. The overall solution penetrates into every respect of the freight operation of an airlines, which is effective to support the market, financing and operating branches of the airlines in different regions performing business operation and management and is able to create an advanced and highly efficient internal freight application platform for the airlines.

2. The solution supports the collectivized business operation of airlines.

   Firstly, the airlines solution is a product based on the four-layer structure platform of Microsoft's .Net whose advanced techniques are powerful guarantee of information technique for the collectivized application of the solution in airlines.

   Secondly, the system boasts high security of application with the special InfoSecurity guaranteeing the safe information application of the company.

   Thirdly, the system supports the simultaneous cargo import and export operation of all bases and operation departments of the airlines and supports the unified rate and distribution policies made by the airlines, therefore, the airlines can perform unified cargo space control or entrust its bases or operation departments to control the space distribution separately.

3. The solution represents advanced managerial ideas.

   Having introduced the logic structure concept for cargo space, E-Cargo can realize grading cargo-space distribution and Nesting control, which shows the managerial idea of freight income and lays a sound foundation for fined space management and control of airlines.

   Following the managerial ideas of Cargo2000, the core business processing system for airlines of iCargo brings in advanced quality control for airlines.

   The system provides a large variety of methods and approaches for customer service, supports the cooperation even united operation between the airlines and the participants in the field of air logistics and realizes the "door to door" cargo transportation so as to better satisfy its customers and empower its core competitiveness ultimately.

4. The solution is an open system.

   As for the openness of the inside components of the system, all the hardware, operation system and application software of the system have adopted the standard techniques for openness.

   The special data exchange platform Infolink contributes to the realization of the application openness of the system by ensuring a large variety of data exchange between the freight system and other information systems.